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‎01-30-2024 06:33 AM

HP Recommended
Product: Voyager 4320 M UC USB-A
Operating System: Microsoft Windows 10 (64-bit)

I have the Poly 4320 Voyager. My problem. When I turn off the headset there is no more audio message "Headset offline". Connected devices still remain connected.

I did a software update on the headset using the Poly app.
Software Version: 0.0.518.2109
Serial Number: FJCV5H
PID: 0x0167
Software Components:
Bluetooth: Version 518
SetId: Version 0.0.518.2109
PROD,217601-02,F

1 REPLY 1

‎01-31-2024 11:46 AM

HP Recommended

Hello @Norbert89, Welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 4320.
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
3. Could you please confirm if the provided USB dongle is connected to the PC?
4. Could you please set the headset as the default in the sound settings of the PC?

Regards,
Meghana

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