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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-02-2023 12:21 PM

HP Recommended

Poly Headset  C054 attached to phone volume lowers by itself after about 5 minutes on the line

3 REPLIES 3

‎11-03-2023 07:42 AM

HP Recommended

Hi @MB194,

Welcome to the HP Poly community!

Could you please let me know which deskphone you are connecting the headset to?

Regards,
Prajwal

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‎11-03-2023 07:48 AM

HP Recommended

ooma Grandstream Model GRP2602P  it is connected via a cable

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‎11-03-2023 09:41 AM

HP Recommended

Thanks for letting me know.
Please try using the APV-63 EHS cable and set the dials as mentioned below.

  • Configuration switch: A
  • Speaking Volume: 3
  • Listening Volume: 2

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.

 

Regards,

Prajwal

 

Please Note: This community forum is not an official HP Poly support resource, thus, responses from HP Poly employees, partners, and customers alike are best efforts in attempts to share learned knowledge. If you need immediate and/or official assistance, please open a service ticket through your support channels.

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