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‎12-13-2023 09:33 AM - last edited on ‎12-13-2023 10:24 AM by Moderator

HP Recommended

Poly support page chat, phone support and product exchange are not active/working even though it is during the working hours stated on phone support [content removed].  After making selections prompted by greeting, I was put on an indefinite, silent hold with no information about hold times. I hung up after 5 minutes of silence. Since chat support and exchange also seem deactivated (both indicate "sign on or create account" but even after logging in, still shows "sign on or create account", Just looking for straight answers to contact Poly support at all for warranty repair set up. Screen shot showing I am signed on.

mackeystudio_0-1702485172461.png

 

1 REPLY 1

‎12-13-2023 11:54 AM

HP Recommended

Hello mackeystudio, welcome to the HP Poly community.
I am really sorry for the trouble caused to you.
I request you to please reach out to Poly customer support at 800-985-9815 for further queries, warranty and replacement related queries or you can also contact us via the HP support page https://support.hp.com/us-en/contact/poly-serial-number 

Regards,
Meghana

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