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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-20-2023 08:21 AM

HP Recommended
Product: Poly Savi 8200
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Recently I submitted a replacement request, which was closed so I am seeking assistance here. I have a Poly Savi 8200, and the base will not connect to the computer anymore. The base light stays red and will pair with the headset. I do the see the devices in the Plantronics Hub software.


Thanks.

3 REPLIES 3

‎12-26-2023 08:33 AM

HP Recommended

Hello MathewLauer, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Savi 8200.
Could you please provide me the previous case number so that I can look into this and let you know further?

Regards,
Meghana

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‎01-02-2024 12:36 PM

HP Recommended

Hi,

Thank you very much for your reply. With some troubleshooting, I was able to get the headset to subscribe again, although the base does not always allow it to complete this properly, I do think there is still an issue.

The S/N for the DECT base is 2RF9E3 M/C is 306KC1. Any assistance is greatly appreciated. 

Thanks!
Mat

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‎01-03-2024 07:41 AM

HP Recommended

Thank you so much.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

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