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‎04-24-2024 12:52 PM

HP Recommended

Hello all. Just bought the Poly Savi 8220M and I installed it on my MacBook Air via bluetooth (and also via USB Cable) and the sound is beyond horrible ... I can't believe that for 300 euros headphones it will be that bad.

 

Any ways to troubleshoot what is going on? 

 

I have MacOs 14.1.1 by the way.,

 

Thanks

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1 REPLY 1

‎04-25-2024 06:54 AM

HP Recommended

Hello, @xorgetra, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Savi 8220 headset.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?


1. Could you please try a headset with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
3. Could you please set the headset as the default in the sound settings of the PC?
4. Could you please check for firmware updates and update them in the Poly Lens application?

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

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