Plantronics Savi 8200 lots of noise when used w/computer but not when used w/desk phone

[Tropolis_Group]

Hi:

I have a Plantronics Savi 8200 that was working fine then "all of a sudden" started to give lots of noise/feedback when using w/my Windows 10 laptop, as if some issue w/the mic.  If I just listen to audio, like a YouTube video, no issue.  Happens only when also using the mic, like a Teams or Zoom call.  Also, if I use it with my desk phone the issue does not happen.

Any ideas how to fix?

Thank you!

[Meghana_10]

Hello, @abmtgman, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Savi 8200.

Could you please confirm if the Savi unit is an office or a UC version so that I could assist you better?

Regards,
Meghana

[Tropolis_Group]

Hi @Meghana_10: 

How do I determine whether it's an office or UC version?

Thank you,
Bob

[Meghana_10]

Can you please check if the headset came with a small USB adapter? if it is, then it is the UC version. @Tropolis_Group 

[Tropolis_Group]

Hi Meghana:

It's the Office version.

Thank you,
Bob

[Meghana_10]

Thank you so much, @Tropolis_Group 
Please let me know the make and model of the desk phone that you are using with the headset so that I can assist you better.

Regards,
Meghana

[Tropolis_Group]

Hi Meghana:

It's a Polycom but note the headset works fine when used with the phone.  The issue occurs only when used with the laptop.

Thank you,
Bob

[Meghana_10]

Poly Office headset models are compatible with desk phones; hence, try pairing the headset with a mobile phone and check if the issue persists. @Tropolis_Group 

Regards,
Meghana