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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-15-2023 01:46 PM

HP Recommended
Product: Savi 8210 UC
Operating System: Microsoft Windows 11

Using 8220 UC.  Plugged the USB dongle into pc and seems to work well.  I can listen to pc audio.  I started the 3cx phone dialer software and when I make a call i hear 1 ring, then nothing.  It's like some software is actively disabling the headset.  When calling my cell phone as a test the call goes through.  I can pickup and keep a connection, but something is disabling the headset's speaker and mic because I can't hear anything from either end.  I've played around with all the settings, but can't figure it out.  Any ideas?

5 REPLIES 5

‎09-20-2023 12:15 PM

HP Recommended

Hello EricZ2, welcome to the HP Poly community.
Could you please let me know if you are using the 3cx application for Windows or WebClient or browser extension so that I can assist you better?

Regards,
Meghana 

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‎09-27-2023 10:56 AM - edited ‎09-27-2023 10:57 AM

HP Recommended

I am using the windows app.  There was an update, but it made no difference.

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‎09-28-2023 08:28 AM

HP Recommended

Thank you for the update.
Could you please let me know the country you live in so that I can assist you better?

Regards,
Meghana 

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‎09-29-2023 06:05 AM

HP Recommended

USA. Thx!

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‎10-02-2023 08:43 AM

HP Recommended

Hello, welcome to the HP Poly community.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana 

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