• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-16-2024 04:52 PM

HP Recommended
Product: Poly 8240
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

We've got a fleet of around 1000 Poly Savi 8240 headsets in our organisation.

Recently we've had more and more users have been complaining of buzzing/static noises when making or receiving calls (non-calls work fine such as playing a youtube video).

We've found a workaround to plug the headset directly into the laptop instead of going through their Dell docks (WD19/WD22). Headsets are fully up to date in the Plantronics Software

I know they are Dell docks so no support offered by Poly but just seeing if anyone has had similar happen and any suggestions on a fix.

3 REPLIES 3

‎01-18-2024 06:05 AM

HP Recommended

Hello, @mahboub, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Savi 8240 headset.

Please do not connect the headset via any docking station. Kindly pair the headset directly to the PC and let us know if the issue still persists.

Regards,
Meghana

Was this reply helpful? Yes No

‎01-18-2024 12:14 PM

HP Recommended

We recently experienced the same issue with an 8240.  This only occurred on a Teams call but does not through a desk phone.  I don't believe a docking station should be causing this issue and the answer below is unacceptable. We replaced the headset including base station and we no longer have issues in Teams.

Was this reply helpful? Yes No

‎01-19-2024 08:02 AM

HP Recommended

Thank you so much.

Regards,
Meghana

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.