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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-20-2024 11:46 PM - last edited on ‎03-21-2024 08:14 AM by Moderator

HP Recommended

I am unable to upgrade my VC  Poly group 500 ([Personal Information Removed]) 

I want software key to upgrade the New Software Version 6.2.2.8-670021

 

1 REPLY 1

‎03-21-2024 01:25 AM

HP Recommended

Hello @Polygroup ,

 

welcome to the HP Poly community.

 

From our Video FAQ:

 

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Since the move from Polycom / Poly to HP Support the licensing portal is no longer accessible to end customers. Please open a Support Ticket https://www.hp.com/contacthp/ or contact us at:
USA 800-985-9815
other global locations https://www.poly.com/gb/en/company/contact/office-locations

Once you receive the Serial Number follow the below

A text file with the name sw_keys.txt should be created. The format should be:

U <Tabulator>Serial<Tabulator>Key

An example is attached to this FAQ >here<

 

Similar replies can be found via the community search.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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