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‎05-05-2024 12:45 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c3000 (767L6AV)
Operating System: Microsoft Windows 11

I have purchased a HP Universal USB-C Multiport to and also a passthrough cable to power my new HP laptop. It does not power up nor charge my battery. I have tried the same multi port and cable on an older HP laptop and it works well. Any suggestions as to why my new laptop is no  charging ?

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‎05-05-2024 02:56 AM

HP Recommended

Hi,

I believe the USB-C port on the notebook does not support charging.

(1) USB 3.2 Gen 1.0 Type-C port; SuperSpeed 5 Gbps signaling rate (data transfer only; charging or external monitors not supported)

https://support.hp.com/us-en/document/ish_7737425-7737469-16

 

Hope it helps,

David

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Please click on accept as solution if answered your question

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2 REPLIES 2

‎05-05-2024 02:56 AM

HP Recommended

Hi,

I believe the USB-C port on the notebook does not support charging.

(1) USB 3.2 Gen 1.0 Type-C port; SuperSpeed 5 Gbps signaling rate (data transfer only; charging or external monitors not supported)

https://support.hp.com/us-en/document/ish_7737425-7737469-16

 

Hope it helps,

David

Please click on yes for thanks
Please click on accept as solution if answered your question

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‎05-05-2024 11:16 PM

HP Recommended

Thank you for this advice. As I am using my laptop to replace a desk top and have it set up to monitor etc.. is it safe to leave the laptop plugged into power cable and if so will it have a detrimental effect on the battery?

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