Voyager 5200 w/ Software 517 will not bluetooth connect to Android S10

[KC1901]

Hi... Until recently I have had Voyager 5200 work fine with Android S10.  The Voyager 5200 is pairable with my Windows 11 computer, S20 Android device, and Fire 10 (11th generation) tablet.

It will now not pair with Android S10 which is the device I need it to pair to. I'm at a complete loss of what to do to resolve. Is there an archive of older firmware, e.g., Software 516 that I can try? Any other ideas on how to resolve?

Software Version: 517
Serial Number: S/N1KWA96
PID: 0x0130
Software Components: Bluetooth: Version 517

[KC1901]

Shutdown (not a restart) followed by a startup worked in getting bluetooth pairable with the Voyager 5200. Strange but worked.

[Meghana_10]

Hello, @KC1901, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 5200. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try it with a different mobile phone or a PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
4. Could you please confirm if the provided USB dongle is connected to the PC?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana