Voyager 5200, BT600, Mac M2 on Senoma... sound drops unless Sound settings open to input

[Isvana27]

Wondering if anyone has a quick fix. Connecting Voyager to my Macbook Air, all connection works fine, except no sound even if BT600 set as ouput. 
1. Downloaded hub and updated to latest firmware for BT600. Connected 5200 via USB to Mac and no firmware update found.

2. Opening Sound panel and selecting input AND setting input to the Voyager enables sound through the headset. Closing the sound panel, or switching the panel to output, or setting another Mic, then after a few secs the sound drops again.

Note that the connection to the headset is fine (per the Sound menu, or Hub). But sound is stopping! 

Any thoughts?

[Meghana_10]

Hello @Isvana27 Welcome to the HP Poly Support Community.  

Thank you for posting your query.

It seems like you have tried almost all the troubleshooting, and it looks like the dongle is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana