Poly Voyager Focus 2 - Call wont end, beeping issues

[cpreslar]

Recently after the last update to Poly Lens, I keep having this issue where I will end a teams call, and the call will remain ongoing. The light on the side will remain red and the audio quality will sound as if you are still in a call when playing music. The fix is removing the USB dongle from the computer an reconnecting it. 

Do you plan to fix this in the next update?

Software Version:

0.0.6503.5058

PID:

0x0162

Software Components:

View 2 components

Bluetooth:	Version 25859
SetId:	Version 0.0.6503.5058

[Meghana_10]

Hello, @cpreslar Welcome to the Poly HP Support Community. 

I am really sorry for the inconvenience caused to you. Could you please try with a different PC and mobile phone and let me know if the issue still persists?
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana