Poly,Hp, support error

[Sándor3]

Dear HP! I reported more than 1 week ago that I need to replace the device due to the malfunctioning of the headphones and since then I have not received a response. Would I like to inquire about warranty administration? Their page is not available! Case number [personal info removed] Case subject: Interference, echo

[Meghana_10]

Hello @Sándor3 Welcome to the Poly HP Support Community. 

I am really sorry for the inconvenience caused to you. Could you please provide me with the details of the headset (make and model) so that I can look into this issue and assist you with high priority?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana 

[Sándor3]

Voyager Legend UC

Case number [personal info removed]
 

Serial number: 2VB8XL
 

Case subject: Interference, echo
 

[Sándor3]

I would like to receive a substantive answer as to where the warranty case created with the following case number is?
 

Last time you wrote that you would send the replacement device, but there is no sign of this.
 

Plantronics Voyager Legend UC

Case number [personal info removed]
 

Serial number: 2VB8XL
 

Case subject: Interference, echo
 

Thanks, Sandor

[Meghana_10]

Thank you for the information. @Sándor3 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

Have a great day!

[Sándor3]

I can't contact the support engineer!

So I can't proceed further with the warranty administration!

I have already reported my warranty replacement request several times, the case is open at the following number: 5122819553.

I am attaching the screenshots.

I would like to ask for your help so that the stuck case can finally be closed and the replacement device can be sent to the post office.

If necessary, I will also attach the invoice for the faulty device.

Confident in the quick response and administration,

Thanks: Sándor