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‎04-26-2024 07:54 AM

HP Recommended
Product: S/N2L34EE
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I have a headset Plantronics Voyager Focus 2 Series + recently I got new laptop from work HP ProBook 445 G10.

My problem is that I can´t answer calls with dedicated button on my headset. If I press the button nothing happens, except headset makes a sound like it did answer the call.


We use Genesys Workspace Desktop Edition 8.5.153.05 to accept calls. With my old laptop I was able to answer calls no problem with Plantronics HUB app installed on my PC.

I did the same exact setup on my new PC and it doesn´t work. I also downloaded Genesys Workstation module. In my old PC, when I installed this module and fired up Workspace Desktop Edition, Plantronics HUB paired itself with it and that was indicated by green check next to that module in Plantronics HUB in "Connected" section. 

 

I tried Plantronics HUB versions 3.25.0 and 3.25.1

Did anybody encoutered something similar?
1.PNGThere should be a green check mark in blank spaceThere should be a green check mark in blank space
Thanks

Reply
3 REPLIES 3

‎04-29-2024 09:29 AM

HP Recommended

Hello, @Tomi_SVK, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager Focus 2.

Could you please try with a different PC and let me know if the issue still persists?
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana


 

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‎04-29-2024 11:04 AM

HP Recommended

Hi,

 

Forgot to mention I tried different PC, still the same issue unfortunately.

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‎04-30-2024 07:54 AM

HP Recommended

Thank you for the update. @Tomi_SVK 

 

As you have tried all the troubleshooting steps, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

Have a great day!

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