• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-23-2024 10:13 AM

HP Recommended

I have a pair of Plantronics Backbeat 3150 earbuds. Independently, each pairs with a Bluetooth device (Android phone and Windows PC). They do not pair in tandem, however, and show up as differently named Bluetooth devices when in pairing mode. When turned on in proximity and without being paired to anything, they do not operate as a set. It is not possible to factory reset them with the app because that option is grayed out when only one is connected and only one can be connected at a time. Is there any option to reset the linkage between the earbuds?

 

This is the only post I have found: https://h30434.www3.hp.com/t5/Bluetooth-Headsets-Earbuds/Plantronics-BackBeat-FIT-3150-headphones-do...

Reply
1 REPLY 1

‎04-23-2024 01:47 PM

HP Recommended

Hello, @JasonMW, and welcome to the HP Poly community.

I am sorry to inform you that the Back Beat Series is the end of life and that manufacturing has been stopped. 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

Have a great day!

Reply
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.