I have a Voyager 4310 headset that continually blinks red even when i'm not using it.

[Marco0089]

I have a Voyager 4310 headset that continually blinks red but the other headsets that are in use in our store don't blink like this one.

[Meghana_10 · Accepted solution]

Hello, @Marco0089, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 4310.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
3. Could you please confirm if the provided USB dongle is connected to the PC?
4. Could you please set the headset as the default in the sound settings of the PC?
5. Could you please go to the Poly Lens application and clear all the trusted devices in the settings menu, then re-pair the headset once again and check if the issue still persists?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

[Marco0089]

we found that the issue is most likely in my laptop.

[Meghana_10]

No problem; thank you so much for your response. 

Regards,
Meghana 

[racoon922]

Can you share what the issue was with your laptop? I am experiencing the same issue. 

Thanks!