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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-15-2023 12:29 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I go onto the Windows camera app, it works for a few seconds then blacks out, it works again then blacks out and it does this for at least 30 seconds before then just blacking out completely. I have updated drivers, re-installed drivers, use powershell and command prompt on administrator mode but nothing works. I have reset the camera app multiple times but it doesn't do anything. I have also gone it the camera's setting and selected the flickering reduction to 50hz but it still did the same thing.  I am very unsure on what to do now.

3 REPLIES 3

‎10-16-2023 12:18 AM

HP Recommended

Hello @Honey-Kennedy ,

 

Welcome to the HP community.

 

Your post was in a section of the community dealing with products of the former Polycom company.

 

What HP Poly Product are you actually using?

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-16-2023 06:56 AM

HP Recommended

Sorry, but I do not really know what a Poly Product is.

Was this reply helpful? Yes No

‎10-16-2023 07:04 AM

HP Recommended

Hello @Honey-Kennedy 

 

my reply contains a link explaining what Poly/Plantronics/Polycom is. What HP Product do you have an issue with?

 

best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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