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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-28-2023 02:07 AM

HP Recommended
Product: Polycom studio X30
Operating System: Other

Hello,
I'm having a problem updating the firmware on my Polycom X30. I tried updating to at least 3.2 via USB(formatted to FAT32), but it was still unsuccessful. When I enter the Custom URL, it gives me the error "Certificate is invalid or missing". When I want to update it the standard way, it says Unable to access the provided URL(Via Polycom service site). Could someone please advise me what to do? Polycom can see the internet through the network(enabled on FortiGate).

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2023 02:36 AM

HP Recommended

Hello @Routner ,

 

welcome to the HP Poly community.

 

Pretty sure you need to upgrade to 3.2.3 first

 

then try 3.3.0

 

Then try the rest to 3.14.2

 

Once done you can go to 4.1.0 directly.

 

If this still fails I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎08-28-2023 02:45 AM

HP Recommended

Hi Routner

 

I have had the same issues with spare devices.

 

I have success with this path Custom URL:

 

https://swupdate.lens.poly.com/polyos/3.1.1/216109

https://swupdate.lens.poly.com/polyos/3.3.2/286154

https://swupdate.lens.poly.com/polyos/3.7.1/354025

https://swupdate.lens.poly.com/polyos/3.14.2/378005

 

And would suggest that you do a factory reset before upgrading.

Might also be a good idea to place the endpoint on a clean internet connection, not the company firewall, if there is any content inspection blocking the traffic.

 

 

Best regards - Dan Hemsø
Poly Video Professional (VIDEO-PRO) UC consultant
Remember mark as "Accepted Solutions" or if my reply/help is "Helpful"
Was this reply helpful? Yes No

‎08-31-2023 01:47 AM

HP Recommended

Hi Dan,
well, I tried your URL on clean internet connection, but still having issue with error message "certificate is invalid or missing". I tried on clean internet change to update from Polycom site, but still having the same message. I tried factory reset too. Still dont know, what to do.

Was this reply helpful? Yes No

‎08-31-2023 02:36 AM

HP Recommended

Hello @Routner ,

 

welcome to the HP Poly community.

 

Pretty sure you need to upgrade to 3.2.3 first

 

then try 3.3.0

 

Then try the rest to 3.14.2

 

Once done you can go to 4.1.0 directly.

 

If this still fails I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-31-2023 03:35 AM

HP Recommended

Hi,

still the same error message.

Was this reply helpful? Yes No

‎09-04-2023 04:42 AM

HP Recommended

Did you check if the NTP server is correct?

 Check if the date and hour are right

1 person found this reply helpful
Was this reply helpful? Yes No
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