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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-23-2024 10:21 AM

HP Recommended
Product: Eagle Eye Director II
Operating System: Microsoft Windows 11

I would like to find instructions and files to update the firmware on the Poly Eagle Eye Director II camera.  I do not see it as an option within the Poly Lens Portal.

Brant

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2 REPLIES 2

‎04-23-2024 01:49 PM

HP Recommended

Hello, @BK70139, Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

 Have a great day!

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‎04-23-2024 11:39 PM

HP Recommended

Hello @BK70139 ,

 

welcome to the HP Poly community.

 

A community search using the keywords EagleEye and Director like >this< finds people with the same questions and our volunteers answer with the location of the software.

 

Please ensure to utilize the search facility.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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