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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-17-2024 03:07 PM

HP Recommended
Operating System: macOS 12.0 Monterey

The software for Poly P5 is disappointing but the latest glitch is that the video is jerky when creating video on the BigVu platform. Their customer support suggests changing the frame rate to 30 (min I can go to is 50) and/or shooting in RAW which doesn't seem to be an available option.

 

Has anyone had jerky video out of the Poly P5 and were you able to resolve it?

 

Thanks!

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1 REPLY 1

‎04-18-2024 06:44 AM

HP Recommended

Hello @pbanas1 Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

Have a great day!

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