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‎03-07-2024 11:12 AM

HP Recommended
Product: P15

P15

Version 2.1.1.001162

Windows 11

Teams version 24033.811.2738.2546(preview)

The client version is 49 / 24021528610

 

Probably within the last 24-48 hours, my USB connected P15 can no longer put out sound from Teams or Zoom.  But if I pick a standard audio stream like Spotify and direct it through the P15 it works fine.  This is new behavior and I'm not sure how to approach this.  If there were no sound at all - that would be easier to figure out.  But no sound only on Zoom or Teams?  It feels like something has a hold of the system and won't let it go.  

 

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1 REPLY 1

‎03-14-2024 06:26 AM

HP Recommended

Ultimately tried disconnecting power - which brought back spotty sound in Teams and Zoom.  Pulled out a handy paper clip and performed a factory reset.  Sound restored to full quality.  

 

 

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